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A recent regulation change in the Commonwealth of Massachusetts resulted in the transfer of thirteen licensing boards from the Division of Occupational Licensure (DOL) to the Massachusetts Department of Public Health (MDPH). This act was signed by Governor Baker in 2021 and was set to take effect by the end of 2022.
Based on our track record delivering on similar projects, the Commonwealth of Massachusetts engaged us to help the Department of Public Health switch to a new Health Professions Licensing System. With over one hundred and fifty health related license types the MDPH needed us to develop a system that was highly configurable and user-friendly.
Aside configuring the numerous license types in our software as a service (SaaS) licensing and enforcement system, our biggest challenge proved to be the tight timeline – something we’ve come to become experts at navigating successfully. Since the transition was scheduled to be complete by the end of 2022, we only had nine months to complete the project. For a project that typically demands two years of development to complete, nine months was certainly a daunting deadline, but our team was determined to deliver a successful system.
Consistent collaboration with our client and the high configurability of our system enabled us to significantly reduce the time typically required to complete the elaboration and constructions phases. Additionally, based on our experience, we expected the data migration task to be laborious, so we started the legacy data analysis very early on in the project. This enabled us to successfully map the data elements between the systems and properly import millions of records from the old system in time for the launch. We utilized a phased approach with three releases that were one month apart from each other, starting with the least complex license types. This approach helped us reduce the project risk but applying the lessons learned from each phase in the following phases.
The Health Professions Licensing System has been a success. We can confidently say our team’s experience in the licensing space combined with our commitment to our clients allowed us once again to deliver a successful system.
Discover how arc, our powerful cloud based licensing and enforcement system, can be customized to meet your specific requirements. To see it in action, book a demo today.