Welcome to JD Software

Hassle-free Licensing

1 Demographic 2 Education 3 Exams 4 Work Experience 5 Documents 6 Payment 7 Submit Demographic Please enter your demographic and contact information below. First Name Middle Initial Last Name Social Security Number Date of Birth Phone Number Email Address Mary L Fanning 000-00-0000 05/27/1995 123-123-1234 mfanning@jdsoft.com Education Please add a new entry for each level of education completed. ADD EDUCATION Education #1 Name of Institution Date of Graduation Degree Salem State University 05/25/2020 Bahelor’s Degree Education #2 Name of Institution Date of Graduation Degree Tufts University 06/02/2022 Master's Degree Exams Have you completed the National Licensure Exam? Yes No Please enter your past exam information below. Exam Level Exam Date Exam State Exam Result Exam Score Master’s Level 05/15/2022 Massachusetts - MA Pass 215 Work Experience Please enter your supervised work experience below. ADD WORK EXPERIENCE Supervised Work Experience #1 Facility Name Facility Address Supervisor Title Supervisor Name Supervisor Email Your Title Start Date End Date 05/25/2022 05/25/2022 McCormick Hospital 23 Hospital Ave Salem, MA 01970 Intern Lead Clinical Psychologist Robert White rwhite@jdsoft.com Documents Please upload your required documents to your application. Drag document or click here M_Fanning_Resume_2024.pdf Academic_Director_Form.pdf Academic_Director_Form.pdf M_Fanning_Resume.pdf Category: Professional Experience Category: Education Remove Upload Remove Upload Drag document or click here Alexa Doe Uploaded By: 02/01/2024, 12:30:02 PM Upload Date: Professional Experience Document Category: M_Fanning_Resume.pdf Document Name: Alexa Doe Uploaded By: 02/01/2024, 12:30:02 PM Upload Date: Education Document Category: Academic_Director_Form.pdf Document Name: Payment Please make a payment online with a credit or debit card or an e-check by clicking the “Pay Fee” button. Amount Due: $150.00 PAY FEE Amount Paid: $150.00 Remaining Amount: $0.00 Submit Please review your Psychologist License Application below. If all information is accurate, click the “Submit” button. Demographic First Name: Mary Name of Institution: Tufts University Date of Graduation: 06/02/2022 Date of Graduation: 05/25/2020 Degree: Master’s Degree Degree: Bachelor’s Degree Social Security Number: 000-00-0000 Phone Number: 123-123-1234 Email Address: mfanning@jdsoft.com Date of Birth: 05/27/1995 Middle Initial: L Last Name: Fanning Education Education #1 Facility Name: McCormick Hospital Facility Address: 23 Hospital Ave Salem, MA 01970 Supervised Work Experience #1 Name of Institution: Salem State University Education #2 Exams Exam Level: Master’s Level Work Experience Documents Exam Date: 05/15/2022 Exam Result: Pass Exam Score: 215 Exam State: Massachusetts - MA Supervisor Title: Lead Clinical Psychologist Supervisor Name: Robert White Supervisor Email: rwhite@jdsoft.com Supervisor Title: Intern Start Date: 01/11/2022 End Date: 07/12/2022 Alexa Doe Uploaded By: 02/01/2024, 12:30:02 PM Upload Date: Education Document Category: Academic_Director_Form.pdf Document Name: Alexa Doe Uploaded By: 02/01/2024, 12:30:02 PM Upload Date: Professional Experience Document Category: M_Fanning_Resume_2024.pdf Document Name: Payment Amount Paid: $150.00 Remaining Amount: $0.00 Amount Due: $150.00 Submit Application Go To Previous Page Registered Nurse License - New Application | Mary Fanning | Application #: RNNE10000 Pending Created Date: 09/01/2024Submitted Date: 09/04/2024Application Workflow Status: Application Received Initial Review Background Check Education Review Exam Review Document Review License Issued Thank you for submitting your Registered Nurse - New Application! You will recieve an email confirmation that your application has beenreceived. Please note that you may sign in and check your application status at any time in the system. Home Applications Registered Nurse License Application arc JD

Simplified Applications for All

Arc makes renewing and applying for new licenses a breeze— be it for professionals or businesses. With an intuitive, step-by-step interface, Arc provides:

  • Complete Configurability: Arc supports a variety of field types and validations, tailored to meet the unique needs of each license type.
  • A User-Friendly Process: Applicants can enter required details, upload documents, and navigate applications without hassle.
  • Real-Time Updates: Timely notifications and clear status updates keep applicants and licensees informed.
//SVG // Header and Background // Breadcrumb Pending Items Applications List // Tasks Screen 1 Group: Board of Nursing 12 Pending Applications Assigned to Me View All 2 Open Complaints Assigned to Me View All 4 Open Incident Reports Assigned to Me View All 2 Open Record Requests Assigned to Me View All 1 Open Inspection Assigned to Me View All 208 Pending Applications View All by Type | View All By Workflow Status 42 Open Complaints View All By Type | View All By Workflow Status 60 Open Incident Reports View All By Type | View All By Workflow Status 83 Open Record Requests View All By Type | View All By Workflow Status 27 Open Inspections View All By Type | View All By Workflow Status // Tasks Screen 2 Group: Board of Nursing License Type: All Application Type: All Workflow Status: All Registered Nurse License (61) Practical Nurse License (50) 59 New Application 2 Renewal Application 28 Jane Smith In Executive Review (28) 29 Adam Adams In Licensing Division Legal Review (20) 2 Alexa Doe Pending (2) 2 Jane Smith Awaiting Documentation (1) In Supervisor Review (1) Ready for Background Check (9) | 2 Renewal Application 2 Jane Smith Awaiting Documentation (1) In Supervisor Review (1) | | // Tasks Screen 3 Group: Board of Nursing License Type: Registered Nurse Application Type: Initial Application Workflow Status: Executive Review Application Number License Type Applicant Full Name Application Type Workflow Status RNNE1001 RNNE1002 RNNE1003 RNNE1004 RNNE1005 RNNE1006 RNNE1007 RNNE1008 RNNE1009 RNNE1010 RNNE1011 RNNE1012 Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Registered Nurse Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Initial Application Jane B Smith Joe H Hoover Sami Qasim Mary S Fanning Ciaran L Friel John Smith Julia Doe Karthik Patel Marisol C Cortez Alexa Checkey Nora K Jones Meredith G Wycoff Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review Executive Review // Application Record Page Demogaphic - Name & Personal Identifiable Information First Name: Jane Middle Initial: B Last Name: Smith SSN: Show Date of Birth: Show License & Nursing School Type Type of License: Registered Nurse License Nursing School: U.S. or Canadian Nursing School EducationInformation BackgroundInformation DemographicInformation Documents Application Data Events Notifications Payments Archives Registered Nurse License - New Application Name: Jane B Smith Date of Birth: Show Social Security Number: Show Email Address: info@jdsoft.com Phone Number: 123-123-1234 Mailing Address: 27 Congress Street Salem, MA 01970 Workflow Status: Review Application Number: RNNE1001 License Number: RN4321 Original Submission Date: 12/06/2024 Submission Date: 12/06/2024 Created Date: 12/05/2024 Payment Received: $600.00 Pending // Navigation Menu Rectangle // Tasks Navigation Menu // Application Navigation Menu

Streamlined Application Processing

Arc helps you stay on top of tasks with a convenient, summarized To-Do list. With everything in one place, you can quickly review application details and manage pending actions from a single, user-friendly screen:

  • One-Stop Access: Review documents, complete application steps, and respond to updates—all from a single, unified record page designed for ease of use.
  • Task Overview: Quickly view and prioritize your pending tasks, ensuring you stay focused and nothing falls through the cracks.
  • Efficient Tracking: Track the progress of all applications and easily identify any pending actions that need attention.

Efficient Communications

Effective Message Management

Arc streamlines communication for both licensing staff and licensees. Staff can easily manage interactions, send updates, and issue automated reminders within a secure portal. Licensees stay informed with real-time updates on their application status and critical deadlines, keeping the process on track:

  • Message Management: Easily send messages to licensees within the secure portal, keeping all communication in one place.
  • Custom Alerts & Reminders: Set up automated alerts for key actions like renewals or document submissions to help licensees stay ahead of critical deadlines.
Registered Nurse License - New Application Name: Jane B SmithDate of Birth: ShowSocial Security Number: ShowEmail Address: info@jdsoft.comPhone Number: 123-123-1234Mailing Address: 27 Congress Street Salem, MA 01970Workflow Status: Review Application Number: RNNE1234 License Number: RN4321 Original Submission Date: 12/06/2024Submission Date: 12/06/2024Created Date: 12/05/2024Payment Received: $600.00 Pending Demogaphic - Name & Personal Identifiable Information First Name: Jane Middle Initial: B Last Name: Smith SSN: Show Date of Birth: Show License & Nursing School Type Type of License: Registered Nurse License Nursing School: U.S. or Canadian Nursing School EducationInformation BackgroundInformation DemographicInformation Documents Application Data Events Notifications Payments Archives Application Data Events Notifications Payments Archives Documentation Requested Recipient Name: Jane Smith (info@jdsoft.com) The Board of Registration in Nursing has recieved your Registered Nurse (RN) - Initial Application and requests the following documentation: These documents are required in order for your license applicaiton to be processed. Please send them to the Board at your earliest convenience. Sincerely, Board of Registration of Social Workers Dear Jane Smith, Final Official Transcripts Dear Jane Smith,The Board of Registration in Nursing has received your Registered Nurse (RN) - InitialApplication and requests the following documentation: Final Official TranscriptsThese documents are required in order for your license applicaiton to be processed. Pleasesend them to the Board at your earliest convenience.Sincerely,Board of Registration in Nursing Send Notification Notification Template: Recipient Email Address: Notification Subject: Documentation Requested Application Documentation Requested info@jdsoft.com CANCEL SEND

Simplified Inspections

Schedule Inspection Inspector Joe Smith Scheduled Inspections September 2023 13 12 11 10 9 8 7 6 5 4 3 2 1 31 Saturday Friday Thursday Wednesday Tuesday Monday Sunday 1 1 Retail Pharmacy Inspection (RPI1234) at 27 Congress St Salem, MA from 07:30 - 08:30 AM 2 3 1 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 15 14 1 1 3 2 2 Retail Pharmacy Inspection Inspector Name: Joe SmithScheduled Datetime: September 05, 2025, 07:30 - 08:30 AMAssigned To: Joe SmithInspection Address: 27 Congress Street Salem, MA 01970Workflow Status: Pending Inspection Inspection Number: RPI1234 License Number: RP4321 Licensee Name: Bank Street PharmacyLicense Email Address: info@jdsoft.comLicensee Phone Number: 123-123-1234Created Date: 08/06/2025, 11:20:15 AM (GMT-5) Open Inspection Data Events Notifications Archives FacilityStandards Licensure ofStaff Equipment &Drug Storage ControlledSubstances Documents Facility Standards The equipment necessary to conduct the practice of pharmacy.The premises of the pharmacy shall at all times be kept in a clean and sanitary manner. Appropriate sanitary appliances, including a suitable sink which shall be equipped for hot and cold running water and which shall be situated in or near the area in which prescriptions are to be filled.While on duty, a pharmacist shall be responsible for the proper preservation and security of all drugs in the pharmacy, including the proper refrigeration and storage of said drugs. CANCEL Identify Licensee To Schedule Inspection For Search Criteria: Pharmacy SEARCH Licensee Name: Bank Street Pharmacy License Type: Retail Pharmacy License License Number: RP4321 SCHEDULE INSPECTION Licensee Name: Bankson’s Pharmacy License Type: Retail Pharmacy License License Number: RP2221 SCHEDULE INSPECTION Licensee Name: Banks Radiopharma License Number: NP4321 License Type: Nuclear Pharmacy License SCHEDULE INSPECTION Schedule Inspection Log New Compliance Action License Type: Address 1: City: Address 2: State: Zipcode: Licensee Name: Inspection Type: Inspection Date: Inspector: Start Time: End Time: Assignee License Number: Retail Pharmacy License Bank Street Pharmacy RP4321 27 Congress St Block A Salem MA 01970 CANCEL SCHEDULE INSPECTION Retail Pharmacy Inspection Joe Smith Joe Smith 09/05/2025 07:30 AM 08:30 AM

Straightforward Scheduling

Scheduling inspections with Arc is simple and efficient. Secure appointments in just a few clicks, with records automatically generated to save time and reduce errors:

  • Simplified Calendar Interface: Plan, schedule, and manage inspections effortlessly with Arc’s intuitive calendar view.
  • Automatic License Association: Instantly link inspection records to licenses, eliminating manual cross-referencing.
  • Inspector Assignments: Quickly assign tasks to inspectors, balance workloads, and keep inspections on track.
Facility Standards The equipment necessary to conduct the practice of pharmacy.The premises of the pharmacy shall at all times be kept in a clean and sanitary manner. Appropriate sanitary appliances, including a suitable sink which shall be equipped for hot and cold running water and which shall be situated in or near the area in which prescriptions are to be filled.While on duty, a pharmacist shall be responsible for the proper preservation and security of all drugs in the pharmacy, including the proper refrigeration and storage of said drugs. Yes Yes Yes Yes Facility Standards The equipment necessary to conduct the practice of pharmacy.The premises of the pharmacy shall at all times be kept in a clean and sanitary manner. Appropriate sanitary appliances, including a suitable sink which shall be equipped for hot and cold running water and which shall be situated in or near the area in which prescriptions are to be filled.While on duty, a pharmacist shall be responsible for the proper preservation and security of all drugs in the pharmacy, including the proper refrigeration and storage of said drugs. Yes No Yes No Yes No Yes No Retail Pharmacy Inspection Inspector Name: Joe SmithInspection Datetime: September 05, 2025, 07:30 - 08:30 AMAssigned To: Joe SmithInspection Address: 27 Congress Street Salem, MA 01970Workflow Status: Inspection In Progress Inspection Number: RPI1234 License Number: RP400321 Licensee Name: Bank Street PharmacyLicense Email Address: info@jdsoft.comLicensee Phone Number: 123-123-1234Created Date: 08/06/2025, 11:20:15 AM (GMT-5) Open Inspection Data E vents Notifications A r chives FacilityStandards Licensure ofStaff Equipment &Drug Storage ControlledSubstances Documents

Smarter Inspections, Less Hassle

Arc makes it easy for inspectors to log findings, attach notes, and update compliance statuses—all in one place. With streamlined data entry and integrated license data, inspections stay organized-so you can focus on the job, not the paperwork:

  • Fast, Digital Data Entry: Quickly log inspection details with easy-to-fill online forms—no paperwork, no hassle.
  • Instant Access to Licensee Records: Easily pull up relevant license history, past inspections, and compliance details.
  • Automated Inspection Results: Generate and send inspection results to licensees, ensuring they stay informed and up to date with less manual follow-up.

Insightful Reports

Reporting Tools Built for Licensing Success

Arc’s reporting tools provide licensing staff with the insights to streamline operations, ensure compliance, and make informed decisions. With clarity and accessibility, the system delivers actionable data to manage effectively and adapt to trends:

  • Integrated Insights: Generate reports combining data from licensing, compliance, inspections, financials, and more in a single view.
  • Financial Analytics: Access audit-ready revenue summaries and export data to Excel to simplify budgeting and financial planning.
  • Tailored Access for Every Role: Define reporting permissions to align with your agency's needs, ensuring each user sees only the data relevant to their role.
Search Criteria: Enter text to search reports Favorite Reports: Applications By Board Applications Pending Inspections Attestation & Criminal History Red Flags Complaint Metrics Complaints with Hearing Dates Name Change Applications System Metrics Applications: Applications By Board Applications By License Type Applications Pending Board Review Applications Pending Executive Review Applications by Board Report Board: Application Status: Application Type: Submitted Date From: Submitted Date To: Run Report Please enter your parameters and click “Run Report” Initial 03/01/2025 Pending 07/01/2025 Board of Medicine 1 to 11 of 223 Page 1 of 21 Board Name Board of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of MedicineBoard of Medicine Application Number PFLN04839481PRLN24753031PFLN10382751PFLN10938486PFLN19283037PRLN10238465PFLN10282933PRLN19383084PRLN10383962PRLN10383925PRLN10283467 Submission Date 03/02/202503/04/202503/04/202503/04/202503/06/202503/06/202503/07/202503/09/202503/09/202503/10/202503/13/2025 Application Type InitialInitialInitialInitialInitialInitialInitialInitialInitialInitialInitial Application Status Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending Pending License Type Full Physician LicenseResident Physician LicenseFull Physician LicenseFull Physician LicenseFull Physician LicenseResident Physician LicenseFull Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician License //navigation menu

Transparent Complaints

Healthcare Professional or Facility Complaint File Complaint If a healthcare professional or facility violates standards of professional conduct, you have a right to file a complaint with the Bureau of Health Professions Licensure. Healthcare Fraud Complaint File Complaint If you are aware of any illegal or improper activity being committed by a licensee or if you have a fraudcomplaint against a healthcare licensee, please do not ignore it. Report it to the Healthcare Fraud Unit. 1 Licensee Information 2 Your Information 3 4 Complaint Description Submit Licensee Information Please enter information regarding the Licensee who you are entering a complaint about. Licensee Business Name Licensee Phone Number License Type License Number Licensee Email Address Business Address 2 Business State Business Address 1 Business City Business State 27 Congress St Unit 505 123-123-1234 info@jdsoft.com 01960 Salem MA Smith Street Pharmacy Pharamcy License PH1234 Your Information Please provide your information below. You may remain anonymous by checking the box below. I would like to remain anonymous Yes First Name Middle Initial Last Name Date of Birth Phone Number Email Address Complaint Description Please provide all information relevant to your complaint below. Location of Incident - Business Name Incident Date Incident Description Location of Incident - Address 1 Location of Incident - Address 2 Location of Incident - City Location of Incident - State Location of Incident - Zip Code 27 Congress St Smith Street Pharmacy 01/08/2025 01960 Salem MA On January 8, 2025, Smith Street Pharmacy gave me the wrong medication, Metoprolol instead of Metformin. I took it, suffered severe side effects, including dangerously low blood sugar, and needed emergency care. The pharmacy admitted the error, causing me harm, distress, and medical expenses. Submit Please review your complaint form below. If all information is accurate, click the “Submit” button. Organization Information License Type: Pharmacy License Business Address 1: 27 Congress St Phone Number: 123-123-1234 Email Address: info@jdsoft.com Business Name: Smith Street Pharmacy Incident Date: 01/08/2025 Business Address 2: Unit 505 License Number: PH1234 Business Name: Smith Street Pharmacy Business City: Salem Business State: MA Business Zip Code: 01960 Narrative I would like to remain anonymous Yes Incident Description: On January 8, 2025, Smith Street Pharmacy gave me the wrong medication, Metoprolol instead of Metformin. I took it, suffered severe side effects, including dangerously low blood sugar, and needed emergency care. The pharmacy admitted the error, causing me harm, distress, and medical expenses. Submit Complaint Go To Previous Page You have successfully submitted Complaint #INV100234 Please make a note of your complaint number. You will receive an update from the board via email. Please seeyour email for further instruction. OK Home Complaints Healthcare Licensee or Facility Complaint arc JD

Clear & Secure Complaint Intake

Simplify the complaint submission process with intuitive tools designed for accuracy and security. Arc protects sensitive data while making it easy to gather the information you need:

  • Access for the Public: Arc provides a clear, accessible interface for the public to submit complaints, with a process that doesn’t require unnecessary steps or complex forms.
  • Anonymous Submissions: Allow the public to file complaints anonymously, ensuring confidentiality.
  • Secure & Compliant: With strong privacy protections and reliable security measures, you can trust that all sensitive information is safeguarded.
General Complaint Complainant Name: Joe SmithComplainant Email Address: info@jdsoft.comComplainant Phone Number: 123-123-1234Complainant Mailing Address: NAComplainant Residential Address: NAAssigned To: Alexa CheckeyWorkflow Status: Review Complaint Source: ElectronicComplaint Number: INV1234 Complainant Account Name: john.smithComplainant Account Email: info@jdsoft.comCreated Date: 08/06/2025, 11:20:15 AM (GMT-5)Submitted Date: 08/06/2025, 11:20:15 AM (GMT-5)Associated License Numbers: AMB4321 - Smith Ambulance Services EMT4321 - Jane Doe Open Complaint Data Events Notifications Archives ComplaintSubmitted Triage Investigation Dismiss Complaint Closed Docket Board Review Discipline

Simplified Complaint Management

Stay organized and in control with tools designed to streamline complaint handling. From submission to resolution, Arc ensures easy tracking and a more efficient workflow for your team:

  • Centralized Complaint Oversight: Review complaints alongside licenses and other records—all within one secure, integrated system.
  • Streamlined Workflows: Automate complaint assignments and updates to ensure cases are handled efficiently and consistently.
  • User Accountability: Monitor who accessed or modified records with precise timestamps and user identifiers for added accountability.

Integrated Compliance Actions

Manage Compliance with Ease

Arc makes it easier to manage fines, suspensions, and more by keeping all important information organized in one central record:

  • Case History & Tracking: Track every compliance action in real time, with a complete view of updates for each case.
  • Document Management: Attach and organize supporting documents within each case for quick access.
  • Seamless, Automatic Updates: Automatically sync compliance statuses to the public license lookup site and licensee portal, eliminating manual updates.
Chiropractic Facility License - #CHF4321 Business Name: Smith Chiropractics Tax Identification Number: 01-1234567 Business Email Address: info@jdsoft.com Business Phone Number: 123-123-1234 Mailing Address: 27 Congress Street Salem, MA 01970 Business Address: 27 Congress Street Salem, MA 01970 Board Name: Board of Chiropractors Public Status: Current Account Username: Jane Smith Original Issue Date: 12/15/2023 Latest Issue Date: 12/15/2025 Expiration Date: 12/14/2025 Within Renewal Period: Yes Active License Data Applications Events Notifications Payments Compliance Actions Organization Information Phone Number: 123-123-1234 Email Address: info@jdsoft.com Mailing City: Salem Mailing State: MA Mailing Zip Code: 01970 Mailing Country: U.S.A. Mailing Address 1: 27 Congress St Mailing Address 2: Facility City: Salem Facility Name: Smith Chiropractics Facility State: MA Facility Zip Code: 01970 Facility Country: U.S.A. Facility Address 1: 27 Congress St Facility Address 2: This license has Compliance Actions License Data Applications Events Notifications Payments Compliance Actions Disciplinary Action Category: ProbationStart Date: January 6, 2025Order Type: Consent AgreementDocuments: Associated Complaints: INV-2024-001234End Date: Janurary 31, 2025Order Date: January 6, 2025 Amount Fined: $500Compliance Achieved Date: Order Status: Issued Log New Compliance Action Category Start Date: Order Type: End Date: Order Date: Order Status CANCEL CREATE Associated Compliants Compliance Achieved Date Amount Fined Probation INV-2024-001234 01/31/2025 $500 01/06/2025 01/06/2025 Issued Consent Agreement Drag document or click here Hearing_Notes_01_09_2025.pdf Consent_Agreement_01_20_2025.pdf Consent_Agreement_01_20_2025.pdf Hearing_Notes_01_09_2025.pdf Category: Notes Category: Consent Agreement Remove Remove Upload Upload 01/20/2025, 12:30:02 PM Upload Date: Notes Document Category: Hearing_Notes_01_09_2025.pdf Document Name: 01/20/2025, 12:30:02 PM Upload Date: Consent Agreement Document Category: Consent_Agreement_01_20... Document Name:

Secure Incident Reporting

Drug Loss Incident Report Reporter Name: John DoeReporter Email Address: info@jdsoft.comReporter Phone Number: 123-123-1234Reporter Mailing Address: Reporter Business Address: 27 Congress Street Salem, MA 01970Assigned To: Jane SmithWorkflow Status: Pending Joint Investigation Incident Report Source: ElectronicIncident Report Number: DLIR-2025-1001Reporter Account Name: john.doeReporter Account Email: info@jdsoft.comCreated Date: 08/06/2025, 11:20:15 AM (GMT-5)Submitted Date: 08/06/2025, 11:20:15 AM (GMT-5)Associated License Numbers: RN4321 - John Doe PFL4321 - Alexa Doe Open OrganizationInformation IncidentDetails InvestigationDetails Documents Incident Report Data E vents Notifications A r chives Organization Information Phone Number: 123-123-1234 Email Address: info@jdsoft.com Mailing City: Salem Mailing State: MA Mailing Zip Code: 01970 Mailing Country: U.S.A. Mailing Address 1: 27 Congress St Mailing Address 2: Incident Report Data Events Notifications Archives Mail Received Event Date: 09/10/2025, 10:35 AM (GMT-5) Last Updated By: Jane Smith on 09/10/2025, 10:35 AM (GMT-5) Note: Investigation documents received from Smith Hospital. The paper documents have been copied and filed, scans of investigationdocuments are located under ‘Documents’ in the Incident Report Data tab. Created By: Jane Smith Incident Report Updated Event Date: 09/06/2025, 11:20 AM (GMT-5) Note: Incident Report automatically associated to license #RN4321 through submission Log Event Event Name: Event Date: Comment: Mail Received Sep 10, 2025 10:35 AM CANCEL LOG Investigation documents received from Smith Hospital. The paper documents have been copied and filed, scans of investigation documents are located under ‘Documents’ in the Incident Report Data tab.

Seamless Incident Tracking & Management

Arc gives licensing staff the tools to efficiently manage incident reports. With structured workflows, staff can review submissions, track resolutions, and ensure every incident report is handled properly:

  • Structured Form Design: Well-defined fields and organized layouts help staff to enter complete and accurate information.
  • Evidence & Documentation: Attach supporting files and notes directly to incident reports for easy reference and clarity.
  • Automated Workflows & Escalations: Route incident reports to the right personnel automatically, ensuring fast action and follow-up.
Medication Occurrence Report File Inicent Report If you are a health professional and you are aware of any medication error, adverse reaction, or discrepancy involving patient care or treatment, please report it immediately. File Inicent Report Drug Loss Incident Report If you are a health professional and you are aware of any incident involving the loss or theft of prescription drugs or controlled substances, please report it immediately. 1 Organization Information 2 Lost Drugs 3 Narrative 4 Submit Organization Information Please provide information about the person writing this incident report and the facility at which the drug loss occurred. Reporter First Name Reporter Last Name Reporter Title Facility Address 1 Facility Address 2 Facility City Facility State Facility Zip Code Contact Phone Number Contact Email Address John Smith Registered Nurse 27 Congress St Unit 505 Salem MA 01960 123-123-1234 info@jdsoft.com Lost Drugs Please list the drug name, strength, dosage, and loss quantity for each lost drug. ADD DRUG Drug #1 Drug Name Drug Strength Dosage Form Loss Quantity Ativan 2mg tablets 1 tablet Narrative Please explain what happened, what factors may have contributed to the drug loss. On January 8, 2025, at approximately 14:00, during the routine medication count in the medication room of Ward 3B, it was discovered that one 2 mg tablet of Ativan (lorazepam) was unaccounted for. The medication count was conducted by myself, Jane Smith, RN, alongside Lauren Jones, LPN. The discrepancy was immediately reported to the nursing supervisor, Nancy Doe, and the pharmacy department. Submit Please review your complaint form below. If all information is accurate, click the “Submit” button. Organization Information Reporter First Name: John Facility Address 1: 27 Congress St Facility Address 2: Unit 505 Reporter Last Name: Smith Reporter Title: Registered Nurse Facility City: Salem Facility State: MA Facility Zip Code: 01960 Narrative Lost Drug Drug Name: Ativan Drug Stength: 2mg Dosage Form: tablets Loss Quantity: 1 tablet On January 8, 2025, at approximately 14:00, during the routine medication count in the medication room of Ward 3B, it was discovered that one 2 mg tablet of Ativan (lorazepam) was unaccounted for. The medication count was conducted by myself, Jane Smith, RN, alongside Lauren Jones, LPN. The discrepancy was immediately reported to the nursing supervisor, Nancy Doe, and the pharmacy department. Submit Incident Report Go To Previous Page You have successfully submitted Incident Report #DLIR-2025-1001 Please make a note of your incident report number. You will receive an update from the board via email. Please see your email for further instruction. OK arc JD Home Incident Reports Drug Loss Incident Report

Simplified Submission & Organization

Arc is designed to make submitting incident reports straightforward. From intuitive forms to an organized dashboard, staying on top of incidents has never been easier:

  • Simplified Submission Interface: With a clear and intuitive design, Arc enables licensees to easily complete report submissions, ensuring all necessary information is provided without confusion.
  • Custom Validation Rules: Arc allows you to set up specific validation rules, ensuring that all submitted data meets required standards for accuracy and completeness.

Public License Lookup Site

Accessible Knowledge for The Public

Arc’s public lookup feature makes it easy for citizens to access up-to-date license information. Designed with a seamless user interface, it ensures fast and reliable access to essential licensing data:

  • User-Friendly Search Filters: Allow the public to narrow down search results based on specific criteria, making it easier to find exactly what they need.
  • Instant Access to Verified Data: Arc syncs data in real-time, giving citizens the latest and accurate licensing details for greater transparency and trust.
arc | License Verification Site License Number First Name License Type 1 to 23 of 23 Page 1 of 1 PRL14839481PRL14753031PRL10003827PRL10009384PRL10092830PRL10002384PRL10002829PRL10093830 WendyMarcJoeLillyJaneYaikoJohnYaLun Last Name ReedHarrisLoganSmithDoeNaraDuluthLai Issue Date 06/30/202506/21/202407/05/202506/24/202507/02/202507/04/202506/29/202506/26/2025 Expiration Date 06/30/202606/21/202507/05/202606/24/202607/02/202607/04/202606/29/202606/26/2026 Resident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician LicenseResident Physician License License Status Current Current Current Current Current Current Expired Provisional Clear Search Licensee Name License Number Search By: License Board: License Type: First Name: Last Name: Please enter your parameters and click “Search” Board of Medicine Residential Physician License YaLun Lai Licensee Information Licensee Name: Degree:License Type:License Number:License Issue Date:License Expiration Date: Yalun Lai M.D. or M.D. EquivalentResident Physician LicensePRL10093830May 19, 2023May 18, 2025 License Status:Primary Work Setting: Hospital Affiliations:Business Telephone:Business Address:NPI Number: Hospital JD Hospital1 (800) 123-123427 Congress St Salem, MA 1970 USA1009383012 Current Practice Specialty: Emergency Medicine Practice Subspecialty: Hospice and Palliative Care Practice Specialties & Subspecialties Education:Training: Tufts University School of MedicineEmergency Medicine Residency Program - Massachusetts General Hospital (July 01 2023 - Present) Education & Training Massachusetts Malpractice Claims:Yalun Lai has not made a payment on a malpractice claim in Massachusetts.Out of State Malpractice Claims:The Board has no record of out of state malpractice claims regarding Yalun Lai. Malpractice Information

Timely Record Requests

Verification of Licensure Requester Name: Jane SmithRequester Email Address: info@jdsoft.comRequester Phone Number: 123-123-1234Requester Mailing Address: NARequester Residential Address: NAAssigned To: Alexa CheckeyWorkflow Status: Request Submitted Record Request Number: VOL1234 Requester Account Name: jane.smithRequester Account Email: info@jdsoft.comCreated Date: 08/06/2025, 11:20:15 AM (GMT-5)Submitted Date: 08/06/2025, 11:20:15 AM (GMT-5)Payment Received: $75Associated License Numbers: RN4321 - John Doe View 2 More... Open Record Request Data Events Notifications Archives Requester Information Requester First Name: Jane Email Address: info@jdsoft.com Requester Last Name: Smith License Holders Licensee Full Name: John Doe License Number: RN4321 License Type: Registered Nurse Licensee 1 View 2 More... Verification of Licensure Processed Recipient: John Doe (info@jdsoft.com) Content: Hide Email Content Dear John Doe,Your Record Request: Verification of Licensure - VOL1234 has been processed and is ready to download in the system. A copy has also been sent to your email: info@jdsoft.com. Sincerely,The Board of Medicine Record Request Data Events Notifications Archives Send Verification of Licensure Preferred Delivery Method: Recipient Email Address: Email info@jdsoft.com Licensee Full Name: John Doe License Number: RN4321 License Type: Licensee 1 Registered Nurse Licensee Full Name: Mary Fanning License Number: PN2221 License Type: Practical Nurse Licensee 2 Licensee Full Name: Jane Parker License Number: PN4321 License Type: Practical Nurse Licensee 3 REMOVE REMOVE REMOVE CONTINUE CANCEL CANCEL SEND Send Verification of Licensure Preferred Delivery Method: Recipient Email Address: Email info@jdsoft.com Notification Subject: Verification of Licensure Processed Dear John Doe,Your Record Request: Verification of Licensure - VOL1234 has been processed and is ready to download in thesystem. A copy has also been sent to your email: info@jdsoft.com. Sincerely,The Board of Medicine

Easy Processing for Administrators

Arc makes it simple to manage record requests by keeping everything organized and easy to track. With built-in tools for linking licenses and communicating with requesters, you can process requests faster with greater accuracy:

  • Link Record Requests to Licenses: Easily connect requests to the right licenses, even when multiple records are involved.
  • Built-In Messaging: Keep requesters informed and fulfill requests with centralized communication and automatic updates.
  • Fee Collection & Invoicing: Allow requesters to pay fees online and track payments within the system.
Manage My Licenses & Applications Apply for a New License Manage My Record Requests Submit a New Record Request Update My Social Security Number or Date of Birth Record Request Notifications Record Request Processed 09/05/2025Dear John Doe,Your Record Request: Verification of Licensure - VOL1234 has been processed and is ready to download in the system. A copy has also been sent to your email: info@jdsoft.com. Sincerely,The Board of Medicine View My Record Requests Verification of Licensure | Record Request #: VOL1234 Processed Created Date: 09/04/2025Submitted Date: 09/04/2025Current Status: Record Request Processed Record Request in Review Request in Progress Ready for Completion Record Request Processed Download Documents: Verification of Licensure - VOL1234 - Processed on: September 05, 2025 arc JD Home Record Requests Verification of Licensure Gotham Department of Public HealthBoard of Nursing Registered Nurse License John Smith Director, Board of Nursing Mary J. Doe License Number:License Issue Date:License Expiration Date: RN123403/07/202405/25/2026

Clear Submission for the Public

Arc makes it simple for the public to request records online with a clear submission form, real-time updates, and secure document access—reducing delays and extra work for staff:

  • Easy Submission: A guided interface takes requesters step by step, reducing confusion and incomplete submissions.
  • Real-Time Status Tracking: Requesters can track progress anytime, reducing follow-up inquiries.
  • Secure Document Delivery: When requests are fulfilled, records can be accessed safely and conveniently through the portal.

Integrated with Numerous Organizations

Exchange Data With Ease

Arc seamlessly integrates with leading regulatory, examination, and background-check organizations—empowering agencies with secure, streamlined data exchange through trusted partnerships.