JD Software Privacy Policy

This Privacy Policy outlines how JD Software ("JD Software") collects, uses, and shares your information, as well as the choices available to you regarding this information.

Scope of This Privacy Policy

This Privacy Policy applies to JD Software’s products and services, including mobile and desktop applications (collectively referred to as the “Services”), www.jdsoft.com, other JD Software websites (collectively referred to as the “Websites”), and other interactions you may have with JD Software, such as customer service inquiries or participation in user conferences. If you do not agree with the terms outlined here, please do not access or use the Services, Websites, or any other aspect of JD Software’s operations.

This Privacy Policy does not cover any third-party applications or software that integrate with the Services through the JD Software platform (“Third-Party Services”), nor does it apply to any other thirdparty products, services, or businesses. A separate agreement governs the delivery, access, and use of the Services (the “MSA”), including how data submitted through the Services (“Service Data”) is processed. The organization (e.g., your employer or another entity or individual) that agreed to the MSA (“Customer”) controls its instance of the Services and any associated Service Data (the “Customer Instance”).

Information JD Software Collects and Receives

JD Software may collect, generate, and receive Service Data and other information (collectively referred to as “Information”) in several ways:

Service Data: Customers and individuals granted access to a Customer Instance by a Customer (“Authorized Users”) may submit Service Data when using the Services.
Account Information: To create or update a JD Software account, you or a Customer (e.g., your employer) may provide JD Software with an email address, phone number, password, domain, and other similar account details. Additionally, Customers purchasing a paid version of the Services will provide billing details such as credit card information, banking information, and/or a billing address to JD Software or its payment processors.
Services Metadata: When an Authorized User interacts with the Services, metadata is generated that offers additional context about the way Authorized Users engage with the Services. For instance, JD Software logs which Third-Party Services are connected to the Services, if applicable.
Log Data: Our servers automatically collect information when you access or use our Websites or Services, recording it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before accessing the Website or Services, browser type and settings, the date and time the Services were accessed, browser configuration and plugin information, language preferences, and cookie data.
Device Information: JD Software collects data about devices accessing the Services, including the device type, operating system used, device settings, application IDs, unique device identifiers, and crash data. The extent of the information collected often depends on the type of device used and its settings.
Location Information: JD Software may receive information from you, your Customer, and other third parties that help approximate your location. For example, JD Software may use a business address provided by your employer or an IP address obtained from your browser or device to determine an approximate location. JD Software may also collect location information from devices according to the consent process provided by your device.
Cookie Information: JD Software uses cookies and similar technologies on our Websites and Services to help collect Other Information. These Websites and Services may also include cookies and similar tracking technologies from third parties, which may collect Other Information about you through the Websites and Services and across other websites and online services. For more details on how JD Software uses these technologies, and your opt-out opportunities, please refer to JD Software’s Cookie Policy.
Third-Party Services: A Customer can connect Third-Party Services to its Customer Instance. Typically, Third-Party Services are software services that integrate with JD Software Services, and a Customer can permit its Authorized Users to enable and disable these integrations within its Customer Instance. JD Software may also develop and offer JD Software applications that connect the Services with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with JD Software. For example, if a single sign-on service is connected with JD Software, JD Software may receive the username and email address of Authorized Users, along with additional information that the application has elected to make available to JD Software to facilitate the integration. Authorized Users should review the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to JD Software. When a Third-Party Service is enabled, JD Software is authorized to connect and access Other Information made available in accordance with permissions granted by Customer (including by its Authorized User(s)). JD Software does not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services.
Contact Information: Authorized Users may be required to provide certain contact information (e.g., an email address) when creating an account on the Services.
Third-Party Data: JD Software may receive data about organizations, industries, customer lists, website visitors, marketing campaigns, and other business-related matters from affiliates, subsidiaries, partners, or other entities with whom JD Software engages to enhance JD Software’s own information. This data may be combined with Other Information collected by JD Software and might include aggregate-level data, such as which IP addresses correspond to specific zip codes or countries, or more specific details, such as the performance of an online marketing or email campaign.
Additional Information Provided to JD Software: JD Software may receive Other Information submitted to our Websites or through other means, such as participation in a focus group, contest, activity, or event, applying for a job, enrolling in an educational program hosted by JD Software or a vendor, requesting support, interacting with our social media accounts, or otherwise communicating with JD Software.

How JD Software Uses Information

JD Software uses Service Data in accordance with the applicable MSA, Customer’s use of Services functionality, and as required by law. JD Software acts as a processor of Service Data, while the Customer is the controller.

JD Software also uses Information to support our legitimate interests in operating our Services, Websites, and business. Specifically, JD Software may use Information to:

Provide, update, maintain, and protect our Services, Websites, and business. This includes using Service Data and Other Information to support the delivery of Services under an MSA, prevent or address service errors, security, or technical issues, analyze and monitor usage, trends, and other activities, or respond to an Authorized User’s request.
Comply with applicable laws, legal processes, or regulations.
Communicate with you by responding to your requests, comments, and questions. If you contact us, JD Software may use your Information to respond.
Develop and provide additional features. JD Software strives to make the Services as useful as possible for Customers and Authorized Users. JD Software may use aggregated and anonymized Service Data and Other Information to develop new Services or enhance existing ones.
Send emails and other communications. JD Software may send you service, technical, and other administrative emails, messages, and other communications. JD Software may also contact you to inform you about changes to our Services, Services offerings, and important Services-related notices, such as security and fraud alerts. These communications are considered part of the Services, and you may not opt out of them. Additionally, JD Software may send emails about new product features, promotional content, or other news about JD Software. These are marketing messages, and you have control over whether you receive them. If you have any questions about a message received from JD Software, please contact us through the mechanisms described below.
Manage billing, account management, and other administrative matters. JD Software may need to contact you regarding invoicing, account management, or similar matters. JD Software uses account data to manage accounts and track billing and payments.
Investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, JD Software may use it for any business purpose. If Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection laws, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

JD Software retains Service Data in accordance with the applicable MSA, Customer’s use of Services functionality, and as required by law.

JD Software may retain Other Information for as long as necessary for the purposes described in this Privacy Policy. This may include retaining Other Information for the time required to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce agreements.

We retain customer data following account termination unless deletion is requested by the customer.
We retain website visitor information collected through cookies for a period of 2 months, in line with the retention settings configured in Google Analytics.

How JD Software Shares and Discloses Information

This section describes how JD Software may share and disclose Information:

Displaying and Operating the Services: Due to the inherent nature and functionality of the Services, Information will be visible to Authorized Users within a Customer Instance as part of the Service operation.
Third-Party Service Providers and Partners: JD Software may engage third-party service providers or business partners to process Information and support our business operations. These third parties may, for example, provide virtual computing and storage services. When necessary and applicable, these third-party service providers and partners will be bound by appropriate and commercially reasonable confidentiality obligations
Third-Party Services: Customers may enable or permit Authorized Users to enable Third-Party Services. JD Software requires each Third-Party Service to disclose all permissions for information access in the Services, but JD Software cannot guarantee they do so. When enabled and as requested by the Customer, JD Software may share Information with Third-Party Services. Third-Party Services are not owned or controlled by JD Software, and third parties granted access to Information may have their own policies and practices for data collection, use, and sharing. Please review the permissions, privacy settings, and notices for these Third-Party Services or contact the service provider with any questions.
Corporate Affiliates: JD Software may share Information with its corporate affiliates, parent companies, and/or subsidiaries.
During a Business Change: If JD Software undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of its assets or stock, financing, public offering of securities, acquisition of all or part of its business, or similar transaction or proceeding, some or all Information may be shared or transferred, subject to appropriate and commercially reasonable confidentiality arrangements.
Aggregated or De-Identified Data: JD Software may disclose or use aggregated or de-identified Information for any purpose. For instance, JD Software may share aggregated or de-identified Information with prospects or partners for business or research purposes.
Compliance with Laws: If a law enforcement or government agency requests Information about a Customer, JD Software will attempt to redirect the agency to request the data directly from the Customer. As part of this effort, JD Software may provide the Customer’s basic contact information to the law enforcement or government agency. If compelled to disclose Information to a law enforcement or government agency, JD Software will notify the Customer of the demand and provide cooperation to allow the Customer to seek a protective order or other appropriate remedy unless legally prohibited from doing so. JD Software will not voluntarily disclose Information related to a Customer to any law enforcement or government agency unless required by public authorities, including to meet national security or law enforcement requirements.
Enforcing Rights, Preventing Fraud, and Ensuring Safety: JD Software may disclose Information to protect and defend its rights, property, or safety, as well as that of third parties. This includes enforcing contracts or policies and investigating and preventing fraud or security issues.
With Consent: JD Software may share Information with third parties when JD Software has received consent to do so.

Security

Security is a critical component of JD Software’s mission, and we take the security of your data seriously. JD Software uses industry-standard technical and organizational measures to protect Information from loss, misuse, and unauthorized access or disclosure. These measures account for the sensitivity of the Information JD Software collects, processes, and stores, as well as the current state of technology. However, due to the nature of communications and information processing technology, JD Software cannot guarantee that Information under our care will be absolutely safe from intrusion during transmission over the Internet or while stored on our systems. When you click a link to a third-party site, you will be leaving our site, and JD Software does not control or endorse the content on third-party sites.

Age Limitations

JD Software’s Services and Websites are not intended for use by anyone under 16 years old. If JD Software learns that someone under 16 has unlawfully provided Personal Data, we will take steps to delete that information.

Changes to This Privacy Policy

JD Software may update this Privacy Policy from time to time to reflect changes in laws, regulations, industry standards, or our services or business practices. We will post any changes to this page and encourage you to review our Privacy Policy regularly to stay informed. If we make changes that materially alter your privacy rights, JD Software will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should stop using the Services. If you wish to request the removal of Personal Data under a Customer’s control, please contact the applicable Customer.

Identifying the Data Controller and Processor

Data protection laws in certain jurisdictions differentiate between the “controller” and “processor” of information. Generally, the Customer is the controller of Service Data, while JD Software is the processor of Service Data and the controller of Other Information.

Contacting JD Software

If you have any questions about this Privacy Policy, JD Software’s practices, or if you wish to exercise any of your statutory rights, please feel free to contact us. JD Software will respond within the timeframe required by applicable regulations. You can reach us via by mail at:

JD Software
Attn: Data Privacy Officer
27 Congress Street, Suite 505
Salem, MA 01970