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Integrated with Numerous Organizations

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Battle Tested Technology

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Users

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Licensing Boards

0

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License Types

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Software Features

The redesigned ArcHealth licensee dashboard, showing a new application in progress The ArcHealth Licensing System licensee dashboard showing a Registered Nurse - New Application in progress (submitted, pending under review), and quick actions to link an existing license, apply for a new license or submit a record request. ArcHealth Licensing System Welcome, Jane Smith 1 JS Jane Smith In Progress 1 Registered Nurse - New Application Status: Pending Approved Application Number: RNNA103411 View Details Submitted: Sep 2, 2026 Submitted Transcripts Approved Exam Passed Background Check License Issued My Licenses 1 Registered Nurse License Status: Current License No: RN103411 View Details Issued: Sep 2, 2026·Expires: Sep 2, 2028 Your license has been issued and is now active. OTHER ACTIONS Apply for a New License Start a new application for licensure with the Department of Public Health. Submit a New Record Request Start a new record request with the Department of Public Health. Link an Existing License or Registration Link a license issued by the Department of Public Health to renew and amend it online.

Licensing Made Easy

arc delivers a modern, user-friendly interface that simplifies the licensing process. Each step is guided with intuitive navigation and clear instructions, enhanced by helpful tooltips and contextual guidance. Fully customizable, our solution adapts to your specific workflow, making the process efficient and stress-free. Let your applicants breeze through with confidence and ease.

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The ArcHealth eLicensing System license detail screen An ArcHealth eLicensing System staff view of an active Athletic Trainer License showing the licensee summary, license tabs, the Demographic section and the Documents section; a hidden Document Review panel slides in from the right when a document is reviewed. ArcHealth eLicensing System MP Tasks Dashboards Applications Licenses Inspections Incident Reports Complaints Reports System Licenses>ATL3680 Athletic Trainer License#ATL3680 Name: Margaret L Salinas Board: Allied Health Professions Address: 2 Main St, Salem, MA ACTIVE Issued: Jan 04, 2022 Expires: Dec 12, 2027 Renewal: Opens Sep 13, 2027 License Data Applications Payments Inspections Complaints License History Demographic Edit First Name Margaret Middle Name L Last Name Salinas Phone Number 617-123-6235 Email Address meg@salinas.io Mailing City Salem Mailing State MA Mailing Zip Code 01970 Documents Edit License Documents BOC Certification.pdf Safe M. Salinas 10/14/2026 Verified with BOC registry. +1 Download Open Review CPR-AED Card.jpg Safe M. Salinas 10/20/2026 Add a note Download Open Review Document Review BOC Certification.pdf License Documents Download Open Delete Details File name BOC Certification.pdf Field License Documents File type PDF Uploaded by M. Salinas Uploaded on 10/14/2026 Scan status Safe Notes 2 3 Notes are only visible to staff. AR Alex Rivera10/15/2026, 11:02 AM Verified with BOC registry. MP Morgan Price10/21/2026, 3:40 PM Certification number matches. MP Matthew Poussard10/21/2026, 4:05 PM Documents reviewed and approved. Add a note… 0 / 4000 Add Note

Advanced Document Management

Effortlessly manage documents with drag-and-drop uploads, automatic virus scanning, and seamless integration with licenses, applications, inspections, incident reports, and record requests. Our system keeps your files secure, organized, and instantly accessible, saving you time and effort.

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An application record with its BPMN workflow in the ArcHealth eLicensing System An ArcHealth eLicensing System staff view of a pending Physician Full License new application with the workflow card collapsed, the application tabs, the section checklist and the Demographic and FCVS Information cards; opening the workflow shows the diagram (Submitted, Initial Review, CORI and SORI, Executive Review, Board Review, Final Approval or Final Denial, Application Approved); progress moves through the steps, and approving from the workflow card approves the application and makes the license active. ArcHealth eLicensing System YL Tasks Dashboards Applications Licenses Inspections Incident Reports Complaints Reports System Application Data Events Notifications Payments Archives DemographicInformation FCVSInformation BackgroundInformation Documents License & Medical School Type Type of License Initial Full License Medical School U.S. or Canadian Medical School Graduate Demographic Edit First Name Jane Middle Initial B Last Name Smith SSN Show Date of Birth Show FCVS Information Edit FCVS ID FID-2048913 Profile Status Complete Date Received 12/04/2024 Workflow Status Submitted Initial Review CORI & SORI Executive Review Board Review Final Approval Application Approved Applications>PHFNE1234 Physician Full License - New Application Name: Jane B SmithEmail: jb@smith.ioPhone: 123-123-1234 Application No: PHFNE1234License No: PHF4321Submitted: 12/06/2024 (Incomplete) (Active) PENDING APPROVED Submitted InitialReview CORI & SORI ExecutiveReview BoardReview FinalApproval FinalDenial ApplicationApproved Deny Approve Application approved. License PHF4321 issued.

Flexible Workflow Management

arc ships with a powerful built-in workflow management system, allowing you to configure custom BPMN workflows for each application. Our intuitive interface provides a clear, visual representation of each application's status, showing exactly where it is in the process. Completed tasks are highlighted with a green background, giving you full visibility and control at every step. This ensures efficient, streamlined processing with unparalleled flexibility.

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Sending a notification from an application in the ArcHealth eLicensing System An ArcHealth eLicensing System staff view of a pending LICSW new application. The Actions menu opens, Send Notification is chosen, a Send Notification popup appears with a Documentation Requested template, and after sending, the Notifications tab shows the sent message. ArcHealth eLicensing System YL Applications>LICSWNE-LAP-88141 LICSW New Application#LAP-88141 PENDING Name: Anthony V Lombardi Email: tony.lombardi@bkmail.com Assigned To: Yi Zhun Li Submitted: 08/05/2022 Source: Electronic Balance Due: $0.00 Application Data Application Data Events Notifications Notifications Payments Inspections Archives Demographic Edit First Name Anthony Middle Name Vincent Last Name Lombardi Phone Number 718-123-8419 Email Address tony.lombardi@bkmail.com Mailing Address 2145 86th Street City, State Brooklyn, NY Zip Code 11214 References & Supervision Edit Supervisor Dana Whitfield Supervisor License LICSW104233 Relationship Clinical Start Date 06/01/2020 Supervised Hours 3,200 Supervisor Phone 617-555-0142 Supervisor Email dwhitfield@jdsoft.com Practice Setting Outpatient Clinic Documentation Requested SENT Sent To: tony.lombardi@bkmail.com Sent By: Yi Zhun Li on 10/20/2026 Content: Hide Email Content Dear Anthony Lombardi, The Association of Social Work Boards (ASWB) has received your social worker application. We still need the following: Supervisor Recommendation For further information, visit www.aswb.org/massachusetts or email mass.sw.app@aswb.org. Sincerely, Board of Registration of Social Workers Tasks Dashboards Applications Licenses Inspections Incident Reports Complaints Reports System Review Change History Log Event Send Notification Schedule Inspection Record Payment Assign Application Place Alert Deny Send Notification Template: Select a template Documentation Requested To: tony.lombardi@bkmail.com Subject: Documentation Requested Attach Files The Association of Social Work Boards (ASWB) has receivedyour social worker application. We still need the following: Supervisor Recommendation For further information, visit www.aswb.org/massachusettsor email mass.sw.app@aswb.org. Discard Application Received Documentation Requested Exam Approved Deficiency Notice Send

Simplified Communication

arc elevates your communication process with dynamic, customizable email templates tailored for seamless applicant interaction. These intelligent templates utilize placeholders to automatically insert data from licenses, applications, or inspections, ensuring precise and personalized messaging. All correspondence is securely stored and linked to the relevant records, providing comprehensive communication tracking. Applicants can respond directly within the system, ensuring fast, efficient communication every time.

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Success Stories

Discover how we deliver innovative, client-focused licensing solutions that tackle complex regulatory challenges and exceed expectations.

arc
Health Professions Licensing
28 Boards, One Platform: Modernizing Public Health Licensing in Massachusetts
Jan 2026|7 Mins Read
Medical Licensing
Path Toward an Innovative Physician Licensing System
October 2022|3 Mins Read
arc Chiropractic Optometry Audiology Podiatry Psychology Social Work Nutrition Regional Health Sanitatrian Allied Health Mental Health Dispensing Opticians
Health Professions Licensing
How We Successfully Migrated 13 Licensing Boards
October 2022|3 Mins Read
Check Out Our Success Stories

Comprehensive Licensing & Enforcement System

arc integrates Licensing, Enforcement, Inspections, Complaints, Incident Reporting, Record Requests, and a Public Portal into one easy-to-use platform. arc reduces your administrative workloads, unlocks efficiency, and improves transparency.

Client Testimonials

I have seen JD Software and its employees go above and beyond the call of duty to provide our program with not only professional but also, friendly service. They have a full understanding of what it takes to be a government vendor and have always provided clear communication and support with every government employee they interact with.

JD Software staff is very helpful and pleasant. When I have a question or a problem, I usually reach the person that I am calling on my first attempt.

ELicensing was successfully rolled out in 2012, replacing an antiquated paper application process for substance abuse treatment programs and counselors with a state of the art electronic licensing application. The development team at JD Software worked tirelessly in collaboration with BSAS to ensure the BSAS business process was accurately captured in the software design.

Their staff is friendly, flexible, and make an effort always to go above and beyond to solve any given problem or issue. Their thorough understanding of our regulations means they can talk me through various scenarios when defining system requirements such that I am able to choose the best solution to meet a particular, often multifaceted, need.

There is no way – NO WAY – we could have accomplished this without you and your team. Much appreciated!

From the beginning, JD Software impressed us with how quickly they understood the requirements for the BSAS eLicensing project. Their professional manner and approach inspired confidence and generated the results we were looking for.

The process you have designed is clear and user-friendly which helps to mitigate what could easily be a stressful time.

Having a flexible, adaptive partner like JDS makes things so much easier...

This award is also an indication of the awesome product that you have developed.

Bringing this entire project in early with hardly a glitch was really an incredible accomplishment and something rarely seen in state government or any environment. I am truly grateful.

INCREDIBLE WORK!!!

Easy peasy lemon squeezy. The site was easy to use. It moved logically from field to field.

Amazing work and so glad to have this up and live earlier than planned.

Thank you for helping make Article 87 / eLX DOL transition an incredible success

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